One year after being elected Securus Technology CEO, Rick Smith was made President. Rick Smith, determination to produce exceptional results and his rich work experience led to the immense growth of Securus Technology. For example, Rick Smith led an initiative that involved investing more than $600 million in technology improvement and hiring of new staff to improve service delivery.Securus Technology was founded in 1986 with the aim of enhancing service delivery by providing up-to-date technology to correctional institutions across America. The company invests in modern technologies that can predict crime and prevent it from happening.It also aids law enforcement officers to collect information for use against criminals. Additionally, Securus Technology has provided over 1 million inmates services like video calls, voice calls and money to purchase basic needs. Apart from aiding police officers in hiring a criminal, it ensures that inmates have a better experience.
Rather than working with contracts, Rick Smith, the president of Securus limited prefers employing people to work for him. Consistency, accountability, efficiency, and provision of top-notch services are achieved better through an individual working relationship. Adapting this approach has radically improved on customer satisfaction and service delivery. The growing market base experienced by the company is evidence of their increasing client base. Securus Technology boasts of a world-class call center that was founded, developed and run by its staff. Additionally, the company built VoIP calling space for correctional institutions. The company is also acquiring Jpay. Teaming up with Jpay will ensure that digitized payments, communications, entertainment and education in the correctional institutions.
According to Healing Magic, Rick Smith comments in each of his customers emails to ensure customer satisfaction. The achievements have been achieved under the close watch of Rick Smith. In fact, Securus Technology has not been matched in any of their strategies.Rick Smith has a record of academic qualifications. He holds a Bachelors degree in Engineering from the University of New York and an associate degree from Rochester University. He also holds a Masters in Engineering which he holds from the State University of New York and also graduated with an MBA from Rochester University.Rick Smith has a wide base of experience having worked for different companies ever since 1992. He has served in companies such as Global Crossing North America, Inc, and Eschelon Telecom Inc. One outstanding aspect of his work ethic is that Rick Smith was promoted severally while working for these companies. He ended up as the Vice President of Global Crossing North America and as the CEO of Eshelon company. His achievements are evidence of his work ethic and the success that he has experienced since he began running Securus Technologies Company. Rick has been one of the most successful business professionals in the community.